Applications are invited for the IT Apprenticeship at SITA, Kolkata. Check the eligibility and other details below!
About SITA
SITA is the leading specialist in air transport communications and information technology. They don’t just connect the global aviation industry; they apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, they cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative and inclusive culture.
Job Description
SITA is looking for a highly motivated graduate to join our team as an Incident Management and Reporting Specialist. In this role, you will play a crucial part in ensuring the smooth operation of our IT services by managing incident logs and providing prompt, practical support to internal and external customers. Additionally, you will handle various Excel and reporting tasks as required to support operational needs.
Role and Responsibilities
- Incident Logging and Email Handling: Log incidents received via emails. Respond to customers’ (Internal and external) emails promptly, providing information and support as needed.
- Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
- Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
- Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
- Dashboard Maintenance: Maintain tool dashboards used by the team.
- Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
- Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
How to Apply?
Interested candidates can directly apply through this link.
Location
Kolkata, West Bengal
