Applications are invited for the IT Support Intern at Demandbase, Hyderabad. Check the details below and apply now!

About Demandbase

Demandbase is a leader in Smarter Go-To-Market (GTM™) solutions for B2B brands, helping marketing and sales teams overcome data and technology fragmentation. By embedding Account Intelligence into every stage of the buyer journey, Demandbase enables businesses to identify opportunities earlier, engage more effectively, and close deals faster.

The company is committed to the growth of its people and culture, with offices in the San Francisco Bay Area, New York, Seattle, the UK, and India, along with remote work options. Recognized as one of the best places to work in the Bay Area, Demandbase fosters a diverse and inclusive workforce, welcoming applicants from all backgrounds to join their mission of transforming B2B marketing.

Internship Details

Demandbase is looking for an IT intern to join our team. This role will involve providing technical support and helping with tasks like asset management and system maintenance, offering a great opportunity to gain real-world experience and valuable skills.

Responsibilities

  • Handle end-user requests and troubleshoot hardware, software, applications, and network issues.
  • Set up for new employees – collecting requirements, imaging, setup, deployment, induction, and follow-up.
  • Maintain and update the IT asset inventory to ensure accurate tracking of equipment.
  • Research, recommend, and deploy IT hardware and services.
  • Ability to think outside the box and demonstrate forward-thinking.
  • Manage basic IT tickets, ensuring SLA compliance and timely resolution of issues.
  • Must be able to handle JIRA and ITSM tools.
  • Document procedures, configurations, and changes to the IT environment.
  • Respond to internal IT support requests and provide basic user training.
  • Assist in regular system updates, patches, and software installations.
  • Manage video conferencing or audio and video setup in the office.
  • Manage MDM (Mobile Device Management) tools for mobile device provisioning, security, and monitoring.
  • Available to work evenings with the US team.

Required Skill Sets

  • Quick Learner: Demonstrates the ability to rapidly acquire new concepts and tools.
  • Experience with Microsoft O365: Proficient in O365 and Google Workspace applications.
  • Networking Fundamentals: Strong understanding of core networking protocols and infrastructure.
  • Operating System Proficiency: Basic Windows, macOS, and Linux operating systems knowledge.
  • Scripting Expertise: Familiar with scripting languages (e.g., Shell, Bash, Python) for task automation.
  • Effective Communication: Strong written and verbal communication skills; multilingual proficiency is advantageous.
  • Additional Competencies: Detail-oriented, customer service-focused, and collaborative in a team environment.

How to Apply?

Interested and eligible candidates can directly apply through this link.

Location

Hyderabad, Telanagana.

Click here to view the official notification for the IT Support Intern at Demandbase.

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