Applications are invited from interested candidates for software engineer at Ford, Chennai.
Ford Motor Company is an American multinational automobile manufacturer headquartered in Dearborn, Michigan, United States. It was founded by Henry Ford and incorporated on June 16, 1903
The Contact Center Voice Channel team is responsible for supporting global Ford Credit and Ford Motor contact centers. We focus on providing a reliable voice channel for seamless and positive customer experience. We implement the next generation of Contact Center Voice solutions that deliver enhanced value to our customers, our dealers, and our business, and provide superior customer experience.
The Call Recording and Speech Analytics Engineer will help plan, implement, and support the solution used across all global Ford Credit and Ford Motor contact centers. The responsibility includes the implementation of new use cases and new capabilities, integration with other systems, upgrades and patching, and keeping the system healthy and operational.
On-call, off-hours, and weekend support is required on a rotational basis.
Interested candidates can apply for the post through this link.
