Online applications are invited for the Vodafone Intelligent Solutions Challenge 2023, organized by StartUp India, Vodafone, T-AIM and Nasscom. The last date to apply is September 27, 2023.
With a global team of over 24,000 highly skilled people servicing 28 countries, _VOIS (Vodafone Intelligent Solutions) is Vodafone’s strategic partner of choice for talent, technology, and transformation. Since its inception in 2006, _VOIS has evolved from a singular service provider to a global powerhouse in the tech industry.
Step into the realm of innovation with the _VOIS Innovation Challenge: Disrupt with The Edge, presented in collaboration with Telangana AI Mission (T-AIM) and Nasscom. The theme, Beyond Boundaries: Expanding Workforce Horizons through Innovation, is all about using advanced AI solutions to reshape how we work.
This challenge requires startups to come up with new solutions for two use cases: Speed to Competency for Customer Care Agents and Talent Uberization for Gig Workforce. So, they’re calling all Indian B2B startups!
Step up to suggest innovative solutions for these vital needs. Join us in changing the future of workforce efficiency with your creative ideas and offerings.
Improving Speed to Competency for Customer Care Agents
The customer care world is split into Back Office and Front Office with various nuances that interplay towards providing an efficient customer experience. Enhancing ‘Speed to Competency’ for customer care agents comprises two crucial components:
The objective is to expedite agents’ ability to confidently handle customer interactions and effectively resolve issues from the early stages of their tenure to peak productivity where they display maximum efficiency in customer support.
Startups should propose solutions and submit applications that will leverage cutting-edge technologies such as Artificial Intelligence (AI) across the aforementioned themes.
Shared service organizations like _VOIS have a significant challenge in finding and retaining the right talent. They rely on full-time employees for the smooth functioning of the support functions like admin, HR, procurement, finance, IT, etc.
However, this type of staffing hinders adaptability, innovation, and overall competitiveness, thus falling short in terms of cost-efficiency and agility. The recent emergence of the gig workforce empowers organizations to optimize resource allocation, streamline project delivery, and enhance overall efficiency.
The winning startup will receive the opportunity to implement a paid pilot project (worth ~EUR 10,000/INR 8,81,543.16) with _VOIS and drive positive transformation.
Interested candidates can directly apply through this link.
Praveen Mokkapati: taim[at]nasscom[dot]in
The last date to apply is September 27, 2023.
