Job applications are invited for IT Manager at Procter & Gamble, Mumbai for the year 2024.
About P&G IT
Digital is at the core of P&G’s accelerated growth strategy. With this vision, IT in P&G is deeply embedded into every critical process across business organizations comprising 11+ category units globally creating impactful value through Transformation, Simplification & Innovation.
IT in P&G is sub-divided into teams that engage strongly for revolutionizing the business processes to deliver exceptional value & growth – Digital GTM, Digital Manufacturing, Marketing Technologist, Ecommerce, Data Sciences & Analytics, Data Solutions & Engineering, Product Supply.
Eligibility
Role Requirements (Expected)
Degree: Undergraduate qualifications or relevant professional experience in respective technical area.
- IT operations: Proven experience in IT operations or a related role. Incident management/Change management/Problem management.
- IT Systems: Strong knowledge of IT systems, hardware, and software.
- Integrated Risk Management: Understanding of IT compliance, governance, and risk management.
- Project Management: Ability to successfully deliver small to medium projects with excellent collaboration and discipline.
- Collaboration/stakeholder management: Ability to work effectively with a multifunctional team at the site, and broader teams across., to deliver operational excellence for the site.
- Leadership: Self-starter. Willingness and ability to challenge the status quo, learn continuously, and apply expertise to deliver business value.
- Fluent in English.
Role Expectations (Preferred):
- Understanding of IT infrastructure (Network, Voice, PC, Servers etc.) and experience in managing IT operations in a live environment.
- Experience in leading and managing projects.
- Understanding of cybersecurity and business continuity.
- Certified in CISA, ITIL Foundation, CCNA, PMP.
- Programming knowledge and experience desired, i.e., Python, SQL, C/C++, C#, etc.
Responsibilities
Facilities Management:
- Scope of Site Services:
- Project Ownership and Delivery (Sustainability, Operations, Housing)
- Site Facilities Operations
- Own the relationship with Strategic partners like HCL, JLL, Skootr, Prestige, Xerox, and related Governance teams.
- Facilitate supplier’s interactions with the site to ensure performance meets P&G’s business needs. Ensure they understand service level delivery and communication required to be successful. Identify incremental opportunities to deliver value to P&G and the supplier.
- Capital System Ownership.
- Coordinate with the business, risk/regulatory management, security, and suppliers to meet site and Company objectives.
- Manage communication relevant to site operations, related services, and issues.
- Support standard alliance relationship management processes and service verification.
- Provide performance management input to Regional Supplier Governance Leaders.
- Define and track performance expectations and measures covering safety, financials, workflow, service levels and customer satisfaction.
- Validate site performance and reports.
- Coordinate services, initiatives and plans within the site consistent with Company standards, policies, and priorities.
- Ensure that audit controls are in place at the site for processes, procedures, and expenditures.
- Identify and implement service improvement opportunities.
Network management:
- Own the PC forecasting and deployment maintaining healthy stock.
- All IT tickets to be tracked and monitored to ensure timely closure within aligned SLAs.
- IT assets ownership and reconciliation.
- Maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
- Undertake data network fault investigations in local and wide area environments using information from multiple sources.
- Report network operational status by gathering and prioritizing information and managing projects.
- Liaise with project management teams, third-line engineers and service desk engineers on a regular basis.
Real Estate Management:
- Capital projects Management.
- Seeking Capital and owning E2E execution of any site requested capital projects.
- Site sufficiency planning and master planning for Organization growth.
- Support standard alliance relationship management processes and service verification.
- Define and track performance expectations and measures covering safety, financials, workflow, service levels and customer satisfaction.
