IBM is inviting applications from eligible candidates for the position of Technical Support Engineer at its Ahmedabad location.
About IBM
International Business Machines Corporation is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 171 countries.
About the Job
The role provides technical support assistance directly (remote sessions / phone/ live chat / cognitive support platform) to clients, using problem determination and analytical skills. We use technical and negotiations skills in collaboration with other (support) organizations to prioritize and work problems to resolution.
Roles & Responsibilities
- Own customer relationships and technical solutions on large scale enterprise environments
- You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
- Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
- Collaborate with other support and development teams to find a solution.
- Communicate with the client regularly and keep them updated of the status and progress.
- Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.
Skills & Experience
- 0-3 years of experience required.
- Good spoken and written communication skills along with ability to collaborate with the team and act as a team player.
- Self-motivated towards meeting agreed goals.
- Good or Basic understanding / knowledge of Cloud technologies (Red Hat OpenShift / Kubernetes / Docker etc.) and Databases, including MongoDB, DB2, Oracle, SQL Server.
Preferred Technical and Professional Expertise
- You would make a great addition to our team if you have great skills in some of the following (and maybe even experience in supporting).
- Windows and Linux/Unix operating systems.
- Java, Ansible.
- Mobile Technologies.
- Maximo Application Suite / Maximo Asset Management.
- Understanding of the application development projects.
- Working knowledge or understanding of web technologies and/or data analytics.
How to Apply?
Interested applicants can apply for the post through this link.
Location
Ahmedabad, Gujarat.
