Analyst

JOB POST: Senior Analyst at HCL Tech, Nagpur [Freshers]: Apply by June 14

Apoorva

Mar 17, 2023
2 min read

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HCL Technologies invites applications for Senior Analyst at HCL Tech, Nagpur. The last date to apply for this post is June 14, 2023.

About HCL Tech

HCL Technologies Limited (HCLTech) is an Indian multinational information technology services and consulting company headquartered in Noida. It was founded as an independent company in 1991 when HCL entered the software services business. The company has offices in 52 countries and employs over 210,966 people.

Job Description

Should have development (Java or Php or Python) background with strong code handling capabilities and UI development knowledge in (React JS) Or
At least should have supporting experience (L3) of applications and scaled infrastructure with any cloud technology
Should have technically worked on at least a couple of end-to-end SRE assignments with an automation mindset and proven capabilities.
Engineers worked on the SRE transformation of traditional IT Support, adoption of MLOPS/AIOPS are the most preferred.
Should be very good at Shell & Python scripting, Linux Commands, Jenkins Jobs, CICD Setup, Docker, Kubernetes &Terraform.
Good experience in SQL is preferred.
Experience with Auto scaling, Self-healing mechanisms, Chaos Engineering, and Performance optimization techniques is advantageous.
Hands-on with any Cloud Technology (AWS/Azure/GCP) and Should have worked on large-scale Data Centres Operation preferably with volume above 5K TPS
Monitoring & alerting experience with AWS, New Relic, DataDog, PagerDuty, Splunk, Prometheus, Grafana, Kibana, ELK etc.
Should be able to build & configure customized dashboards.
Hands-on Experience in Toil automation or SRE implementation in large Banks, Financial Orgs with legacy infrastructure is an advantage
ITIL/RHCE/AWS Certified is preferred
Should be able to work on shifts (No Night Shifts) with strong verbal and written communication skills to handle Global stakeholders

Responsibilities

To maintain high login Efficiency (Availability) for customers.
To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within the agreed SLA of ticket volume and time.
To update work logs and follow shift or escalation process to escalate the complex problems to appropriate support specialists or route problems to 2nd and 3rd-level IT support staff as the case be.
Work on value-adding activities such as Knowledge base update and self-development.
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies.
To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.