IBM India invites applications for IT Client Service Manager at IBM, Bangalore for the year 2023.
About IBM
IBM’s greatest invention is the IBMer. We believe that by applying intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners worldwide.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, but we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
Responsibilities
- Account Focused, an IT Client Service Manager (CSM) is accountable for managing primarily Incident/ problem management, root cause analysis, reporting, change management, and vendor management.
- Local and first point of contact for business-as-usual incidents and problem management for clarity
- Manages Severity 1 and 2 timeline and notifications to Data Centre (s) GPS Delivery, IT and Client teams
- Single point of contact for upstream teams, and coordinating for raising tickets and follow-ups for issue resolution.
- Coordinates and reviews changes with operations and other IT groups to ensure seamless project or change implementation.
- Generates local SLA/Account reporting & IT Inventories.
- Owns quality of IT service provided by the IT delivery organization and is responsible for tracking and reporting on service level performance.
- Responsible to install, update, tune, monitor and diagnose IBM internal and third-party software/applications.
- Managing code migration across environments to ensure continued and synchronized functionality.
- Coordinate with teams and resolve all complex application and system issues.
- Manage all development, test and production applications, middleware, and systems in recommended ways to optimize performance and provide solutions to problems and report critical issues (severity 1/2) to stakeholders and management.
- Guide users with simple, step-by-step instructions and find alternative workarounds for unsolved issues.
- Create technical documentation and manuals.
- Close Application Health check and vulnerability gaps
- License & Certificate renewals.
- Coordinate with vendors/suppliers.
- Coordinate Internal & External IT Audits.
Location
Bangalore, Karnataka.
Required Skill Sets
- IT Client Service Manager at IBM must have an overall 2-6 years of Industry experience.
- Technical Knowledge of servers & hosting in the Cloud,
- Knowledge of ITIL V3 Framework (Incident, Problem & Change Management Process Knowledge).
- Presentation skills & Communication Skills (Client Facing).
Preferred Technical Expertise
Business Analytical skills in various financial services,
- Understanding of various Workflow solutions in IT related to financial services.
- Understanding of ISO27001 and corporate audit guidelines.
Qualifications
Bachelor’s Degree
How to Apply?
Interested Candidates can apply directly through this link.
