Applications are invited for the Internship at Ericsson, Gurgaon. Online applications are open on the official website. Apply at the earliest.
About Ericsson
Telefonaktiebolaget LM Ericsson (lit. ’Telephone Stock Company of LM Ericsson’), commonly known as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm.
The company sells infrastructure, software, and services in information and communications technology for telecommunications service providers and enterprises, including, among others, 3G, 4G, and 5G equipment, and Internet Protocol (IP) and optical transport systems. The company employs around 100,000 people and operates in more than 180 countries. Ericsson has over 57,000 granted patents.
Why Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Responsibilities: Internship at Ericsson
- Own and manage Customer Service Requests, from contract validation to issue resolution.
- Remain compliant with CS delivery norms and strategies, following the most recent agreed ways of working.
- Investigate, analyse, report, and propose solutions for product security related matters as per contract.
- Build and maintain strong customer relationships through direct communications and participation in OMNI chats.
- Contribute to emergency situations, facilitating quick restoration of customer networks.
- Plan and ensure contracted software implementation in customer networks for optimal performance.
- Drive add-on-sales, assisting account teams to expand business with their customers.
- Utilize and regularly update content from the Structured Knowledge Management Process, and actively suggest content improvement.
- Aligned with regional and global mandatory directives
Education & Experience
- Customer Problem Management.
- Change and Improvement Management.
- CS Portfolio competence.
- Data Analysis.
- Negotiation.
- Customer Success.
- Machine Learning.
- Customer Relationship Building.
- CSR Handling Process.
- Knowledge transfer and re-use.
- Trade Compliance.
- Knowledge Sharing and Collaboration Skills.
- Release and change management.
How to Apply?
Interested candidates can directly apply through this link.
Salary
₹3 Lakhs
Note: Salary information is taken from here!
Location
Gurgaon, Haryana, India.
