Rockwell Automation invites applications for a Remote Network Support Engineer at Noida with a minimum of 2 years of experience in a relevant field. Check the details below!
About Rockwell Automation
Rockwell Automation, Inc. is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and sustainable.
Job Description
We are looking for motivated, teamwork-oriented, independent-minded Engineers and IT Professionals that have experience with Server class setups, Linux and Virtualization experience to support our customers, field service technicians, and support personnel with product issues, questions, set-ups, troubleshooting and warranties. You will report to the hiring Supervisor.
Responsibilities
- Provide technical support to customers or field personnel in the field of configuration and troubleshooting of Dell EMC Servers, VMware virtualization (vSphere), Cybersecurity (Threat Detection and Secure Remote Access), Industrial Data Centers and other Industrial Networks by phone, chat, or email.
- Manage all customer interactions including and not limited to, setting expectations with customers before concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, accomplishing the Knowledge-Centered Support (KCS) process and following up with customer(s) promptly.
- Interact and Support additional core areas of Automation, including our controllers, operator interfaces, and networks.
- Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, and how-to guides to improve customer satisfaction and acceptance.
Required Skill Sets
- Bachelor’s degree in Electronics, Electrical Engineering Computer Science or related Information Technology field.
- Experience with Servers, Networking, Linux OS & VMWare vSphere.
- Cybersecurity Applications.
- Knowledge of LAN / WAN Network Technologies.
- Good Verbal and Written command of the English language.
- Handle high-pressure work situations when working with customers from different backgrounds.
- Willingness to work weekends and different shifts.
Experience
- 2 years of experience in a similar position/field.
- Demonstrated practical knowledge in the use of virtualization technology, such as VMware (vSphere) or be a VMware Certified Associate or Professional.
- Knowledge and ability to use issues in the field of Windows Server 2012/2016 in practice (AD, DHCP, DNS, RDP, …).
- Claroty Threat Detect Services and Secure Remote Access.
- CCNA or CCNA Security / CCNP / CCENT certification or Experience with the Cisco IOS command-line interface (CLI) for configuring and managing Cisco devices, CCNA or CCNP certification.
- Experience configuring and troubleshooting managed Ethernet switches and routers.
- Knowledge of Industrial networks through EtherNet/IP.
- Experience with OT Technologies.
How to Apply?
Interested candidates can apply through this link.
What do We offer?
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
- To learn more about our benefits package, please visit this website.
Location
Noida, Uttar Pradesh.
