McKinsey & Company is inviting applications from eligible candidates for the Solution Tech Advisory Internship for its Gurugram location.

About McKinsey & Company

McKinsey & Company is a global management consulting firm founded in 1926 by University of Chicago professor James O. McKinsey, that offers professional services to corporations, governments, and other organizations.

About the Internship

You will be based in our Gurugram office in India as a member of our Solution Tech Advisory team, which is part of our Technology & Digital services.

In this role, you will be responsible for technical and functional troubleshooting of ClienTech applications. You will assist in access provisioning, user management and ticket management.

You will troubleshoot and resolve technical and functional issues involving these applications via email and over the phone while adhering to internal processes and McKinsey quality standards.

You will investigate problems and identify solutions in an efficient, creative and timely manner by utilizing available search tools, synthetizing information coming from different sources and providing the best possible answer.

You will be responsible for escalating second/third level technical issues to the appropriate teams as well as following up on the results. You will also contribute to the improvement of the service line by identifying strategies to help reduce/resolve occurrence of issues.

This will be a full time internship with 40 hours per week and will last for 6 months with possible contract extension.

Qualification

  • Graduate degree in computer science, engineering or related fields
  • Business experience in an IT support function with a multinational and/or IT enabled services organization
  • ITIL certification is a plus
  • Basic knowledge of MS Excel (including functions, pivot tables, data import); experience with Tableau and Alteryx is a plus
  • Exposure to AWS and Azure is a plus
  • Strong interpersonal skills
  • Ability to work both independently and in virtual team settings
  • Ability to manage own learning and contribute to functional knowledge building
  • Good verbal and written English communication skills; knowledge of any third language is a plus

How to Apply?

Interested applicants can apply for the internship through this link.

Location

Gurugram

Click here to view the official notification for the Solution Tech Advisory Internship at McKinsey & Company, Gurugram.