Online applications are invited for IT Support Engineer at Quantium, Hyderabad. Check the eligibility and other important details below!
About the Company
Founded in 2002, Quantium is a global leader in Data Science and Artificial Intelligence. With over 1,100 team members across 14 locations worldwide, we help organisations maximise the potential of their data and solve some of their most pressing challenges.
Our unique partnership model enables leading organisations across the world to accelerate the value of data and AI for its business and customers. This approach also enables Quantium to bring world-class IP developed within these partnerships to new sectors, clients and markets.
Role summary
The IT Support Engineer is responsible to lead on the development and delivery of EUC
technical strategy. This will be achieved through the design, maintenance, and day to day
management of EUC platforms, including delivering innovative technologies and working
approaches across Quantium to ensure ITSD team is providing a high quality, trusted service to
the business.
Key responsibilities
- Handles escalation for EUC technical support requests.
- Contribute to the development and delivery of Quantium EUC environment improvement through the implementation of innovative technologies where appropriate.
- Seek opportunities to continuously improve Quantium’s EUC technical support process
- Physical and remote IT Support for all Quantium users.
- Successfully deliver IT services adhering to defined SLAs.
- Respond to issues and problems efficiently with a commitment to customer delivery and service
- Provide effective governance of EUC delivery ensuring compliance procedures remain fit for purpose and effective risk and issue management to ensure that risks to delivery and benefits realisation are understood and mitigated or accepted.
- Manages EUC vulnerability to ensure adherence to company policy.
Key activities
- Provisioning and installation of new workstations and servers.
- Handling escalations from IT Support Engineers.
- Administration and configuration or EUC back end core services such as Microsoft Active Directory, Intune, EUC security and group policies.
- Support varying technologies such as DNS, DHCP, E-Mail Servers, Antivirus, SCCM , backups, Monitoring systems.
- General EUC maintenance tasks such as SOE image management, firmware, drivers and applications packaging and updates.
- Provide support to Quantium users across different time zones.
- Support and guide other junior team members.
- General coverage for other team members.
- Experience and education required.
Required Skills
- 2+ years of IT Operations/Helpdesk/Service Desk/NOC
- Experience in supporting IT desktop infrastructure in an enterprise environment.
- Experience with Windows 2012, 2016 Server, Windows 7, Windows 10.
- Active Directory administration
- Intune and Jamf administration for EUC environment
- Office 365 administration
- Ability of deploying/installing and/or troubleshooting Hardware/Software issues.
Desired Skills
- ITIL Certification.
- MCSE/CCNA Certification.
- Citrix VDI administration.
- Mac support.
- Linux Desktop Support.
- VPN configuration.
- PowerShell/scripting.
- Automation.
- SolarWinds, Nagios or other monitoring system experience.
Key Business Capabilities Required
- Service Desk
- Incident Management
- Application Support
- Team Player
- Problem Solving
Key People and Leadership Skills
- Self-aware – you leverage diversity across people, tasks, client interactions and projects, taking responsibility for self and other.
- Agile and innovative – you possess strong lateral thinking skills and actively develop these in others.
- Achieve and perform – you have exceptional execution skills and are achievement focused
- Brand advocate – you anticipate and consider brand and cultural impact in decision making
- Purposeful and aligned – you are able to set clear, tangible objectives which deliver against our strategy.
- Achievement oriented – you effectively facilitate challenging performance related conversations in a timely and appropriate manner.
- Coach – you demonstrate the ability to coach and develop others while facilitating learning, growth and engagement.
Salary
Average salary ranges between Rs. 9.8 Lakhs to Rs. 12.6 LPA.
Salary details are taken from Ambition Box.
How to apply?
Eligible and Interested candidates can apply via this link for IT Support Engineer at Quantium, Hyderabad.
Location
Hyderabad, India.
