Online applications are invited for IT Engineer Support at Louis Vuitton, Gurgaon. Check the eligibility and other important details below!
About Louis Vuitton
Louis Vuitton is the world’s most valuable luxury brand and is a division of LVMH. Its products include leather goods, handbags, trunks, shoes, watches, jewellery and accessories. Most of these are adorned with the LV monogram. It is one of the most profitable brands in the world, with profit margins of 30%. Louis Vuitton launched its first perfume in 70 years in 2016, and LVMH built a state-of-the-art fragrance factory to develop the perfumes.
Actress Emma Stone was the star of Louis Vuitton’s first fragrance film. The brand added men’s fragrances last year. Maison Louis Vuitton launched a new Paris flagship store in 2017, and the brand celebrates its 165th anniversary this year. Actresses Léa Seydoux and Alicia Vikander continue to serve as brand ambassadors for Louis Vuitton.
Job Summary
As a member of South Asia IS&T, you will be responsible for managing the timely implementation and roll-out of key IS&T projects across India (network operations and digital workplace), ensuring effective liaising and communication with stakeholders locally and at the South Asia level. Locally, you will assist in overseeing the IS&T service provided to stores and offices, ensuring SLAs are met, and stepping in as a point of escalation where appropriate.
Responsibilities
IS&T Project Management
- Manage and coordinate the implementation of local IS&T initiatives across India. These initiatives include new applications (testing/pilot/rollout), store projects, IS&T projects, and special projects.
- Develop business partnering relationships with key internal and external stakeholders, contribute to projects with a balance of technical skills and a commercial approach, and remain customer-centric at all times.
- Enforce and verify correct management of security policies & privacy law.
Store and Office Support
- Collaborate with different IS&T domains in the region, to ensure incidents/ service requests opened locally are managed appropriately and in a reasonable time frame
- Oversee daily activities of India stores and offices, proactively proposing new solutions
- Effectively manage issues in a timely and efficient manner: perform the necessary investigation and analysis to solve the issue
- Participate with local on-site support operations as needed, including store openings, relocations, closures and special projects
- Ensure a continuous improvement strategy in IS&T support, actively seek for continuous feedback toward service improvement
- Identify synergies between sites in order to optimise deployment, support and budget
- Act as point of escalation for network/ digital workplace activities and troubleshooting as appropriate
Asset Management
- Proactively propose, define and manage plans to regularly update and upgrade software and hardware across India
- Ensure that Zone IS&T standards are successfully applied, followed and embedded in India
- Monitor closely the state of the IT hardware life cycle, manage renewal plan
- Anticipate new hires and ensure systematic collection of devices for leavers
- Visit stores regularly to audit installed physical hardware & software and keep an updated IT inventory
Eligibility
- Degree in a related discipline
- Extensive network/ end-user computing technical skills, with demonstrable experience within an organization, preferably in Retail
- Strong and effective interpersonal communication skills are essential
- Solutions-focused and comfortable working in a fast-paced demanding environment
- Extensive business partnering skills, demonstrating leadership and capacity to drive performance across a team.
- Focused on objectives, user satisfaction and mid/long-term results
- Strong analytical skills and reporting skills
- A flexible, intuitive and proactive approach, capable of dealing with ambiguity and working independently and in teams to progress projects
- Fluent English spoken and written.
Salary
Salary of Rs. 9 to 10 Lakhs Per annum for IT Engineer Support at Louis Vuitton, Gurgaon.
Note: Salary details are taken from here.
How to apply?
Eligible and interested candidates can apply via this link.
Location
Gurgaon, Delhi(NCT), India.
