Online applications are welcome for the Operations Associate Apprenticeship at Stripe. Check the eligibility and other details below!
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most critical work of your career.
About the team
The Stripe internship program will provide an opportunity to work on meaningful products that will grow the GDP of the internet. Through the internship, you will work with many systems and technologies, gain experience in systems design and testing, and have opportunities to present your work to your team and the wider org. Each intern has a dedicated intern manager, and every project is part of the team’s roadmap and will directly help Stripe’s mission.
Responsibilities
- Develop a foundational understanding of our products, services, and features to assist customers effectively.
- Respond promptly and professionally to email customer inquiries, providing accurate information and resources.
- Diagnosed and troubleshot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided
- Using internal tools, maintain accurate and detailed records of customer interactions, issues, and resolutions.
- Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge.
- Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills.
Who you are?
Stripe is looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Requirements
- You have a user-first mindset and are energized by the challenge of solving difficult problems.
- You have excellent English communication skills, both written and verbally
- You excel in analytical thinking, open-ended research, and problem-solving
- You enjoy learning about technical products and processes; you are an organized self-starter with a passion for finding solutions
- You have a process-oriented mindset and the ability to get things done
- You enjoy working in an in-office environment with strong cross-team collaboration and support
- You can prioritize and enjoy working in a quick-moving environment
- You are humble and have a proven track record of working well across teams and with external partners
- This is a 6-month Apprenticeship Intern Program, starting in Q4 2024 and running per the Apprentices Act 1961.
How to Apply?
Interested candidates can directly apply through this link.
Location
Bangalore, Karnataka.
In-office expectations
Office-assigned Stripes in most locations are expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team, and location. For example, Stripes in our Bucharest, Romania site has an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico, and Bengaluru, India, work 100% from the office.
Also, some teams have more significant in-office attendance requirements to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps balance bringing people together for in-person collaboration and learning from each other while supporting flexibility when possible.
