HCL invites online applications for Associate Consultant at HCL Tech, Chennai for the year 2023.
About HCL Tech
HCL Technologies Limited (HCLTech) is an Indian multinational information technology services and consulting company headquartered in Noida. It was founded as an independent company in 1991 when HCL entered the software services business. The company has offices in 52 countries and employs over 210,966 people.
Job Description
- To adhere to quality standards, regulatory requirements and company policies
- To provide support for on-call escalations and incident and problem management
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives
- To participate or contribute to EN business in the creation of proposals to drive Service improvement plans.
Required Skill Sets
EIS-Mainframe-IMS System programmers
Qualification and Experience
- B.Tech.
- 4.5-8 Years of relevant experience
Job Location
Chennai, India.
Deadline
The last date to apply online for the post is Feb 28, 2023.
How to Apply?
Interested candidates can apply directly through this link.
Click here to view complete details of the Associate Consultant at HCL Tech, Chennai.
