Accenture is inviting applications from eligible candidates for the post of Associate (IT Help Desk) at Hyderabad.
About Accenture
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting. A Fortune Global 500 company, it reported revenues of $50.53 billion in 2021.
About the Job
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA’s. You will be working as a part of IT Help desk team assisting in application related technical issues.
You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Required Skillset
- Strong analytical skills
- Written and verbal communication
Qualifications
Any Graduation
Experience Required
0 – 1 Year
How to Apply?
Interested applicants can apply for the post through this link.
Location
Hyderabad
