Google invites online applications for Scaled Operations Manager gTech at Gurgaon and Hyderabad for the year 2023.
About Google
Google LLC is an American MTC that focuses on search engine technology, online ad, Cloud Computing, Computer Software, E-Commerce, Artificial Intelligence, and customer electronics. Google has many special traits to help you find exactly what you’re looking for.
Job Description
As a Scaled Operations Manager, you will troubleshoot on the customer side and work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our customers.
In this role, you will partner with internal teams to create and streamline business and operational processes, develop detailed documentation, process diagrams, and user journey audits, and increase the overall efficiency of implementing and supporting our products.
Minimum Qualifications
- Master’s degree or equivalent practical experience.
- 10 years of experience in scaled and supplier operations and project management.
- Experience in managing customer experiences across Business-to-Consumer (B2C) and Business-to-Business (B2B) settings.
- Certification in Project Management (e.g., PMP, Six Sigma)
- Experience in strategy and consulting.
- Ability to manage multiple conflicting priorities and stakeholder issues and drive towards pragmatic decisions/actions.
Responsibilities
- Lead supplier ad operations and activities including driving monthly core customer experience performance via CSAT, Resolution Time, Abandonment Rate, and Quality, Workforce and budget planning, migrations, and continuous improvement projects to streamline the customer experience.
- Help teams develop evolving workflows to improve the customer experience and provide meaningful insights to the product teams and improve the product and service offerings.
- Review supplier data, identify process improvement opportunities, and drive improvement of supplier performance (e.g., service level agreement compliance, quarterly business reviews).
- Manage workflow requests and collaborate with stakeholders to start workflows to support emerging products and service offerings.
- Manage and drive key initiatives and programs impacting global supplier operations.
Job Locations
Hyderabad and Gurgaon
How to Apply?
Interested candidates can apply through this link.
