Applications are invited from interested candidates for Software Engineer at Hexagon Asset Lifecycle Intelligence, Hyderabad, Telangana.
About Hexagon Asset Lifecycle Intelligence
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Headquartered in Madison, Alabama, USA, our 2,400 employees are located on five continents and serve customers in over 80 countries.
Job Description
- Hexagon Capability Center India is looking for Support Engineer who has an interest in assisting clients with complex troubleshooting and problem-solving.
- The Support Engineer will act as a forerunner in resolving customer issues on the Intergraph Smart3D product for Marine and Offshore customers.
- The applicant will be a critical member of the product support team in improving customer satisfaction and enhancing product functionality.
Qualifications
BTech/MTech graduate with 0 to 2 years experience. Mechanical/Marine Engineering is preferred.
Key Responsibilities
- Resolve customer support requests on Intergraph Smart3D product.
- Troubleshoots and resolves technically complex issues.
- Identify bugs in the product and escalate to development backlog.
- Assist development in understanding customer use cases and provide justification for requesting fixes.
- Assist development in verifying or deploying fixes for customer issues.
- Assist customers in customizing the product to their specific requirements.
- Develops technical documents, instructions and training for external and internal purposes.
- May conduct training/consulting for customers or internal stakeholders when required.
Skills Required
- Excellent in geometry, mathematical and analytical abilities.
- Experience with any 3D CAD design product is a major plus.
- Good Oral and written communication skills.
How to Apply?
Interested candidates can apply for the post through this link.
