Online applications are invited for Technical Support Executive at Digital India Corporation (DIC), Delhi. Check the application details below!
About DIC
Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not-for-profit Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India and is involved in promoting the use of technology for eGovernance/e-Health / Telemedicine, e-agriculture, e-Payments, etc. The Digital India programme promotes safety and security concerns of the growing cashless economy and addresses challenges confronting its wider acceptance.
Job Description
- Respond to daily operational needs and react to them, avoiding service disruptions.
- and maintaining coherence with (SLA) and information security requirements.
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Run monitoring reports for usage, performance, and/or availability.
- Advise users on the appropriate course of action.
- Monitor issues from start to resolution; respond to tickets.
- Escalate, if needed, unresolved problems to a higher level of support.
- Provide essential online security advice and support.
- Monitor the availability of the Database events like DB availability, Instance
availability, and the space availability of disk drives and file systems. - Monitor the metric alerts, performance-related issues like high CPU
utilization, Application performance, high Memory utilization, Application tuning
and Query Tuning. - Acknowledge the request for DB stop/start, user creation, and grant specific data
access to the user. - Work in shifts to ensure 24×7 uptime of the platform.
Qualifications
Graduation with relevant years of experience.
- 2+ years of proven experience in software development/testing/operations.
- 1+ years of relevant experience in supporting IT operations.
- Good communication skills – verbal and written.
- Good debugging skills.
- Working knowledge of SQL, Java related technologies.
- Working knowledge of Linux, shell scripting, and OS Ticket.
- Experience working for a government setup/ project is desirable.
- Professional certifications would be a plus.
How to Apply?
Interested candidates can apply through this link.
Location
The place of posting shall be in New Delhi but transferable to project locations of Digital India Corporation as per the existing policy of Digital India Corporation.
