Online applications are invited for Graduate Engineer Trainee at Ericsson, New Delhi. Check the eligibility criteria and other details below!
About Ericsson
Telefonaktiebolaget LM Ericsson, commonly known as Ericsson, is a Swedish multinational networking and telecommunications company headquartered in Stockholm. Ericsson’s business includes technology research, development, network systems and software development, and running operations for telecom service providers. and software Ericsson offers end-to-end services for all major mobile communication standards and has three main business units.
About this Opportunity
To investigate, fix, deliver remedies & restorations and produce solutions to customer support tickets, and CSRs (Customer Service Requests).
- To work within well-defined system support guidelines.
- To participate in software upgrades and updates
- Should be able to use support tools for ticket handling.
- To ensure customer satisfaction with the performance of installed systems by successfully handling all reported technical problems.
- Provide regular progress updates in the support system for each assigned support issue.
- Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported
- Actively engage in communication with other engineers.
- The critical issue of support tickets to the next level of competence units. If the CSR cannot be answered/solved within the time limit.
- Evaluation of answers and solutions received from higher competence units to verify that the answer/ solution will clear the problem reported by the customer.
- In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user-friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of products.
- Registration of new known solutions and updating of existing known solutions based on the answers/solutions developed within own Line-organization or received from elsewhere.
- Providing Suggestions in developing Operation & Maintenance instructions.
- Isolate the product faults and raise it to Product Design. Support the design unit to reproduce the fault and evaluate the final fix provided.
Responsibilities
- May need to work in shifts and Emergencies Support rota.
- To lead and complete the implementation of new software releases in test labs.
- Writing documents for fault analysis/ RCA along with required preventive and corrective actions.
- Strong analytical skills.
- 24*7 availability as per support guidelines.
Eligibility
- Network Trouble Shooting experience
- Utmost/Pluribus/Cisco switches/routers knowledge
- Experience on L2 or L3 Switching Fabrics!
- Scripting languages (Python, Shell, Perl etc.)
- Understanding of standards in the cloud domain.
- Software-defined Storage – Nexenta!
- Dockers/containers using Linux.
Benefits and Rewards
Ericsson strives to offer competitive, unbiased, and fair rewards for all its people.
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
How to Apply?
Interested candidates can apply directly via this link.
Contact
E-mail: interviewsupport[at]ericsson[dot]com
Location
Noida, Uttar Pradesh
Salary
As per the Ambition box, the average package for Associate Engineer Trainee at Ericsson is upto 15LPA.
