Applications are invited for Internship Opportunity at Seagate, Pune for the year 2024.
About the Group
The mission of the End User Services organization, which includes this desktop support position, is to enable the success of Seagate employees by providing exceptional services that set the standard for customer service, quality, professionalism, business technology and cost optimization.
To adapt to challenges on the horizon, End User Services must continually innovate new processes and embrace new platforms. End User Services is part of Corporate IT.
Eligibility & Skill Set
- You are an excellent communicator, both verbally and in written form. You must be able to communicate with customers, peers, and management concerning the status of cases, problems, or suggestions
- You can demonstrate experience in creating and executing innovative solutions to solve complex technical support problems
- You have a general understanding of computer hardware and software troubleshooting and issue resolution
- You have experience using critical thinking skills to identify and resolve technical issues
- You have knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive, and OneNote) and Windows 10/11 OS
- You have the ability to take proactive, corrective actions, to resolve issues in advance of system problems.
Your experience includes:
- A general understanding of computer hardware and software troubleshooting and issue resolution
- You can demonstrate knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, OneDrive and OneNote) and Windows 10 OS
- Hands-on experience in Information Technology solutions and services.
Role & Responsibilities
- Leverage your creativity in solving complex hardware and software issues related to an end user’s computer
- Gain valuable insight in troubleshooting network connectivity, application, hardware, audio visual and telephony equipment problems faced by our end user community
- Learn how to quickly adapt to situations faced by the end user in a fast-paced environment
- Gain real world experience in configuring, deploying, maintaining, and troubleshooting computer hardware in an enterprise environment
- Obtain a general understanding of the Active Directory environment
- Learn how to follow processes and procedures to ensure that the highest quality of work is delivered to the end-user with minimal disruptions
- Build experience with maintaining password security, data integrity, and file system security for the laptop/desktop environment utilizing Bit locker
- Document trouble tickets from inception through closure in an Enterprise Incident Management System such as Service Now
- Gain experience with Microsoft’s System Center Configuration Manager (SCCM) and Microsoft Endpoint Configuration Manager (MECM).
Location
Pune, Maharashtra.
