Applications are invited for the Technical Support Engineering Intern at Microsoft India. Check the details and apply now!

About Microsoft

Microsoft enables digital transformation in the era of an intelligent cloud and edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers global cloud services from local data centres to accelerate digital transformation across Indian start-ups, businesses, and government agencies.

Technical Support Engineering Intern at Microsoft
Technical Support Engineering Intern at Microsoft

Profile Overview: Technical Support Engineering Intern

Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.

As a Techical Support Engineering Intern, unSder supervison, you will provide technical support to customers, partners, field engineers and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. You will perform troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.

At Microsoft, Interns work on real-world projects in collaboration with teams worldwide while having fun. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, they develop a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, they build on our respect, integrity, and accountability values to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

  • Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. 
  • Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. 
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.  
  • Provides feedback to improve products to more senior engineers or technical advisors.
  • Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. 

Qualifications

  • Currently pursuing a Bachelor’s Degree in Computer Science, Information Technology (IT), or related field
  • Must have at least 1 semester/term remaining following the completion of the internship

How to Apply?

Interested candidates can directly apply through this link.

Click here to view the official notification for the Technical Support Engineering Intern at Microsoft India.