Online applications are invited for the role of Lead IT Analyst at Honeywell, Bangalore.
About Honeywell
Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building automation, performance materials and technologies, and safety and productivity solutions.
Honeywell’s commitment to India is evident in three state-of-the-art manufacturing facilities and four global centres of excellence for technology development and innovation. We employ close to 13,000 people across 20 locations, including Bengaluru, Chennai, Dehradun, Delhi, Gurugram, Hyderabad, Kolkata, Madurai, Mumbai, Pune and Vadodara.
Position Summary
This position will be primarily responsible for providing end-to-end ownership of priority incidents affecting IT operations, including management of our Business Recovery Managers (BRM), as well as accountability for both the follow through with Incidents, Problem, Change, and Knowledge Management as well as proactive prevention/avoidance of new incident occurrence.
This role is part of the IT Operations Excellence team and includes driving the communication and collaboration activities across the various IT Service towers in conjunction with the SBG business customers and Business Critical sites, to optimize IT operations.
Responsibilities
Own and drive the oversight of priority incidents in real-time, end-to-end, throughout the entire lifecycle.
- Lead our team of BRMs in daily operations.
- Correlate alerts to outages and critical services.
- Ensure stakeholder communication.
- Facilitate coordination of technical teams.
- Hold technical teams accountable for progress and communication.
- Provide coaching and direction to Business Recovery Managers to ensure ticket management and incident response excellence.
- Support and direct technical teams regarding action prioritization, status responses and alternatives during troubleshooting and service restoration.
- Operational awareness, including familiarity with planned changes and activities in the operational environment.
- Understand and challenge test and backup plans for emergency changes.
- Ensures consistency in data recorded and leveraged in ServiceNow.
Drive sustainable permanent improvements
- Evaluate performance against SLAs & KPIs.
- Ensure timely incident analysis and collaboration on problem investigations.
- Collaborate with Change, Problem and Digitization teams operationally and strategically to improve the processes holistically.
- Utilize advanced analytics and reporting platforms to identify trends and patterns in incidents, enabling proactive measures to mitigate potential issues before they escalate.
- Actively participate in ITSM leadership meetings and collaborate with Service Owners and business partners to optimize IT Operations.
Eligibility
- People management experience.
- A bachelor’s degree in Information Technology, Computer Science or a related discipline is preferred.
- Minimum of 7 years of IT Service Delivery within a large, global IT organization.
- Exceptional experience in understanding data trends and analytics and translating findings to all levels of leadership.
- Excellent oral, written and collaborative communication skills, including executive-level communications.
- Demonstrated experience in Microsoft Tools, with exceptional working knowledge of Excel, Tableau, etc.
- Experience running operations across at least two distinct IT services is a must.
- Capacity planning and performance optimization experience are a must.
- Experience with supporting mission-critical IT operations is a must.
- Strong understanding of ServiceNow reporting and ITSM functions.
- Demonstrated ability to work under pressure.
- Experience presenting to and communicating with Executives.
- Ability to work in an operational shift schedule, including on-call on weekends and holidays as escalations demand.
Other Requirements
- Travel approximately 15%.
- The ability to partner effectively across IT teams, suppliers and business customers on cross-functional issues and process improvements.
- The ability to translate business issues/requirements and objectives into technical solutions.
- Strong knowledge of IT business processes and practices.
- Skilled in partnering with internal customers at all levels to define problems, identify solutions, and facilitate change.
- Skilled or proven ability to analyze complex problems and break them down into logical, actionable parts.
- Strong interpersonal skills – exceptional coaching, negotiating, effective listening, and teaming.
- Self-motivated, demonstrated bias for action.
- The ability to be a change agent and promote positive change in the organization.
Location
Bangalore, Karnataka.
How to Apply?
Interested and eligible candidates can apply by clicking here.
Salary
- The minimum salary is ₹7L, and the maximum salary is ₹9L.
- ₹7L – ₹9L/yr (Glassdoor est.)
- ₹8L/yr Median.
Salary information is taken from here.
