JOB POST: SaaS Support Engineer at IBM [Salary Upto Rs. 5 LPA; Multiple Locations]: Apply Now!

Online applications are invited for the SaaS Support Engineer at IBM. Check all the relevant details below!

About IBM

The International Business Machines Corporation (doing business as IBM), nicknamed Big Blue, is an American multinational technology corporation headquartered in Armonk, New York and is present in over 175 countries. It specializes in computer hardware, middleware, and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology.

Job Description: SaaS Support Engineer

We are looking for a Technical Support Professional to join the IBM Engineering Life Cycle Management SaaS product Support team. This team of highly skilled and motivated individuals provide technical support to IBM clients.

Role and Responsibilities

• Min 3 years of experience in Troubleshooting, analysing, and resolving technical issues reported by B2B Corporate Clients (example IBM Sustainability Software customer who subscribe to the 24×7 Support option and their Business and Trading Partners).
• Demonstrate Strong communication Skills, both written and verbal. Willingness to work in a customer facing role, on a rotational shift model (including weekends). Participation in on-call/production-down support rotation
• Knowledge or Awareness in EDI, File Transfer, Network Protocol Standards (including AS2, SFTP, X400, Peppol, OFTP2, WSG, HTTPS, TCP/IP).
• Knowledge of Application and Platform Tracking and Monitoring tools, Operating systems skills (Unix, Linux)
• Knowledge of Data mapping and translation skills, Deeper knowledge on Business process network / Workflow.

Preferred Technical Skill Sets

• Knowledge of B2Bi SaaS Skills (Including Sterling products: Connect Direct, SCBN, VAN, Webforms, B2B Integrator, Managed File Transfer or similar)
• Troubleshooting skills, especially Java code / logs / Database (DB2 or Oracle)
• Knowledge of Network troubleshooting skills (Sniffer logs, load balancers, VPN)
• Familiarity with Containers (e.g. Dockers) and Kubernetes. Knowledge on RedHat OpenShift/AWS will be an added advantage.
• Any Database knowledge IBM DB2, Oracle, Cassandra, MongoDB with querying skills (e.g. SQL).
• Core Java / JEE preferred or any programming language proficiency.

How to Apply?

Interested candidates can directly apply through this link.

Salary

₹3L-₹5L

Note: Salary information is taken from here!

Location

Bangalore, Karnataka.
Kochi, Kerala.

Click here to view the official notification of the SaaS Support Engineer at IBM.

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