Eligible candidates can apply for the Technical Support Engineering at Microsoft. Check the details below and apply earliest!
About Microsoft
Microsoft enables digital transformation in the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers global cloud services from local data centres to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Responsibilities
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
- OR 5+ years of technical support, technical consulting experience, or information technology experience
- OR equivalent experience
- Must be fluent in reading, writing and speaking English
- Experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment
- Experience with SQL Server or an equivalent database product
- Solid knowledge on performance tuning and database design, T-SQL language
- Experience in capacity planning, sizing SQL Server environments and high availability configurations
- Experience in one or more of these areas is desirable
How to Apply?
Interested candidates can directly apply through this link.
Stipend
₹9L – ₹16.0L/yr
Note: Salary information is taken from here.
Locations
- Bengaluru, Karnataka, India
- Hybrid: Up to 50% work from home
- Click here to view the exact address.
Benefits
- Opportunities to network and connect.
- Industry-leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
