Online applications are invited for the Technical Support Engineer at Microsoft. Check the eligibility and other details below!
About Microsoft
Microsoft enables digital transformation in the era of an intelligent cloud and edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft set up its India operations in 1990. Microsoft in India offers global cloud services from local data centres to accelerate digital transformation across Indian start-ups, businesses, and government agencies.
Job Description: Technical Support Engineer at Microsoft
- In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer at Mircosoft you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
- This role is Microsoft onsite only.
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
- Good analytical skills and the ability to learn quickly
- Love for the Service Lifestyle
- Comfortable dealing with ambiguity and a shifting landscape.
- Ability to deliver results in a fast-paced environment
Responsibilities
- You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
- Readiness
- You participate in communities with peer delivery roles.
- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
- Product/Process Improvement
- You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Qualifications
Basic requirements of a Technical Support Engineer at Microsoft
- 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
- Microsoft Azure Architecture – Fundamentals of Fabric, Compute, Storage etc.
- Conceptual knowledge of Azure IaaS deployments and administration
- Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
- Understanding of Virtualization concepts and virtual system administration
- Familiarity with SAN, NAS, Hyper-V, VMWare, iSCSI
- Familiarity with networking concepts including TCP, IP, NAT, DNS
- Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
- Experience in one or more of these areas desirable
Preferred Qualifications
- Linux, OSS (preferred)
o Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
o Experience administering Linux (boot process, file systems, network device and protocol configuration)
o Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP - Language Qualification
- English Language: fluent in reading, writing and speaking.
How to Apply?
Interested candidates for the role of Technical Support Engineer at Microsoft can directly apply through this link.
Stipend
- ₹9L – ₹16.0L/yr
- Note: Salary information is taken from here.
