Applications are invited for the IT Solutions Delivery Apprentice Opportunity at Itron, Bangalore. Check the eligibility and other details below!
About Itron
Itron is at the forefront of innovation in the way utilities and cities worldwide manage energy and water. By helping customers optimize their resources, Itron’s technology connects people, devices, and insights to enhance the management of energy and water. Recognized as a leader in the Gartner Magic Quadrant for Meter Data Management for over six years, Itron continues to shape the future of resource management globally.
Currently, Itron is seeking an IT Solutions Delivery Trainee to join their expanding IT center in Bangalore, India. This role offers an exciting opportunity to be part of Itron’s global IT organization, providing remote support for complex issues to internal customers. The team’s support will have a worldwide impact, assisting thousands of Itron employees across the globe in a dynamic and ever-evolving IT support environment.
Responsibilities
- Identify and diagnose issues and problems.
- Provide essential online security advice and support.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- Delivering customer service through multiple channels including human, digital, self-service, and automated.
- Receives and handles requests for service, following agreed procedures.
- Promptly allocates calls as appropriate.
- Will be ready to work with Multiple stakeholders including vendors
- Will be part of internal audit team and ready to document every aspect.
- Will be part of L&D team. Discussing with internal team and facilitates all training programs
- Creating and Managing Knowledge articles as part of routine activities
- Ready to be part of transition team and managing transition of project to support.
Qualifictaions
2024 pass out – Freshers Any degree from recognized university.
Required Skill Sets
As an Intern, will perform multiple activities to include but not limited to the following:
- Knowledge of SQL -PL/SQL
- knowledge or understanding of any ERP application – desired to have knowledge of Oracle EBS
- Assists the Help Desk Team to deliver technology support.
- Assist with the ISO Audit
- Assist with managing the Knowledge Base.
- Assist with Learning and Development Module
- Assist with Transition
- Should be ready to WFO. (Work from Office)
- Basic understanding of ITIL, Oracle Applications, Cloud, Infrastructure
Why Itron?
Itron is dedicated to fostering an inclusive and diverse workforce while offering an authentic workplace experience for all employees. They encourage candidates who may not meet every requirement of a role but are excited about the opportunity to apply, as they believe the right candidate could still be a perfect fit for the team.
The starting salary for the selected candidate will be based on non-discriminatory factors such as skills and experience.
How to Apply?
Interested candidates can directly apply via this link.
Location
Bangalore, Karnataka.
